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Frequent Questions about our Off-campus Apartments in Chico

What is a guarantor?

A guarantor is a person that will guarantee the obligations of the Resident including, but not limited to financial responsibilities. Students who do not meet our standard rental criteria and approval standards require a financial guarantor. For a copy of our complete rental criteria, please contact our office.

Your guarantor is not needed in person to sign your lease. All paperwork for the guarantors to fill will be sent electronically to their email address.

Are utilities included in the rent?

We do NOT cover any utilities. Water, sewer, and trash are billed back and PGE (electricity and gas) along with internet are the residents responsibility to have in their name.

When is rent due?

Rental installments are due on the 1st of each month, despite financial aid disbursement dates. Advance payments are accepted; however partial payments cannot be accepted.

What are installments?

An installment lease plan takes the total rent due for the term of the lease and divides it into equal monthly installments. Rental installments are specific to the chosen bed space and executed Lease Contract.

How do I pay my rent?

For your convenience, we offer several payment options for you to choose from. We accept checks, money orders and cashier’s checks in our office. You may also pay online through our website using checking account, credit or debit card. Monthly ACH payments can be set up online as well. The payment processor does charge a convenience fee for online payments. We are unable to accept cash for any payment.

Is there a security deposit?

Yes. Our security deposits are equivalent to one month’s worth of rent, at the market rate incoming residents will be paying.

How do I schedule a tour?

Contact us to schedule a tour! We are excited to hear from you!

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How long is the lease term?

Leases consist of a 12-month term. For your convenience, the total rent amount is broken into 12 equal monthly installments.

Can I request an apartment?

You can request a specific apartment but there is no guarantee that we can honor your request. We do our best to try to accommodate your requests. All requests are placed on a first-come, first-served basis and are taken in order based on the date your lease is signed. The sooner you sign your lease, the better the chance your request will be granted! Apartments and roommate assignments are made 2-3 weeks before move-in. You will be notified via mail/email once an assignment is made for you.

What if I need to break my lease or don't return for the spring or summer semesters?

We do not offer a lease buy-out. However, your lease agreement provides for your lease to be re-let to another individual provided the new resident meets our rental criteria and approval standards. You are responsible for finding the person to take over your lease and are required to pay your rental installments until someone takes over the contract. Please contact the office for specific details of the re-let process and fees.

Is renter's insurance required?

Renter’s Liability Insurance is required. It is relatively inexpensive, with our master policy being an additional $13.00 on top of rent. If you choose to go through a different policy, we request a statement from your insurance provider to waive you from our Master Policy.

Do you allow pets?

Yes, we do allow pets! We do not have any breed/weight restrictions, but may require up-to-date vaccination records. We do ask that all animals are non-aggressive, and we enforce a strict leash & waste pick up policy amongst our residents. Additionally, we charge a one-time pet fee of $350 or $500 for more than 1 pet.

What if I need maintenance in my bedroom or apartment?

You can submit a service request online through our resident portal, or simply call or stop by the leasing office. Our friendly maintenance staff is here to respond to your maintenance issues promptly and professionally. Please be as specific as possible regarding the location and actual maintenance issue. Our goal is to respond to service requests within 24 hours!

How do I receive mail and packages?

We provide mailboxes that are centrally located on-site and assigned by unit as well as provide Amazon Lockers for our residents convenience. This is where your mail will be delivered daily.

How close are you to campus?

We are located less than a mile from campus – only a short walk or bike-ride away from class, eliminating the need for an expensive on-campus parking pass.

What type of parking is available at your community?

We require all vehicles have parking passes, with charges of $25.00/month per reserved covered parking spot (with limits of one per apartment & two per townhouse). For each additional vehicle, we charge $15.00/month for parking.

What kinds of events do you have for your residents?

Our friendly staff plans monthly resident events to get you involved. These events are always fun and a great way to meet friends! Did we mention the free food and giveaways?! Check out our social media pages to get a first-hand look at events we’ve held in the past! Give us a like or follow while you’re there! 😉

How can I reserve an apartment?

Begin by clicking on “Apply” above. After submitting your application and application payment, your guarantor will receive a link via email to complete the guarantor’s application. A member of our leasing team will be in touch with you shortly afterward to guide you through each step of the leasing process.

Do I have to leave during school breaks?

Unlike the dorms, we do not require residents to vacate their apartments during school breaks.

What if I want to leave for school break?

You may leave at your leisure, however, in accordance with your lease agreement, you are responsible for payment whether you choose to stay or leave for the break.

When is move in day?

Your move in-date is listed on the first page of your lease agreement, and is generally several days before the fall semester begins. See the property homepage for more details or call the office for specific dates.

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